/* ── Zendesk-style for GLPI 11 — SEAOIL ITS ── */

/* ════════════════════════════════════
   LAYOUT — 2-column ticket page
   ════════════════════════════════════ */

.mt-n1 {
    display: flex !important;
    flex-direction: column !important;
    height: calc(100vh - 60px) !important;
    overflow: hidden !important;
}

.row.itil-object {
    flex-direction: row !important;
    flex-wrap: nowrap !important;
    align-items: stretch !important;
    flex: 1 1 auto !important;
    min-height: 0 !important;
    overflow: hidden !important;
    margin: 0 !important;
}

.itil-left-side {
    flex: 1 1 0 !important;
    min-width: 0 !important;
    order: 0 !important;
    flex-direction: column !important;
    border-top: none !important;
    padding: 0 !important;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    height: 100% !important;
}

.itil-right-side {
    flex: 0 0 380px !important;
    width: 380px !important;
    min-width: 380px !important;
    max-width: 380px !important;
    order: 1 !important;
    height: 100% !important;
    overflow-y: auto !important;
    overflow-x: hidden !important;
    border-left: 0.5px solid #e0e0e0 !important;
    padding: 0 !important;
    background: #fff !important;
    display: block !important;
    position: relative !important;
}

.itil-footer {
    flex: 0 0 auto !important;
    position: relative !important;
    width: 100% !important;
    border-top: 1px solid #e0e0e0 !important;
    padding: 10px 16px !important;
    background: #ffffff !important;
    box-shadow: 0 -2px 6px rgba(0,0,0,0.06) !important;
    z-index: 10 !important;
    margin: 0 !important;
}

/* ════════════════════════════════════
   SCROLLBAR
   ════════════════════════════════════ */

.itil-left-side::-webkit-scrollbar,
.itil-right-side::-webkit-scrollbar { width: 4px !important; }
.itil-left-side::-webkit-scrollbar-track,
.itil-right-side::-webkit-scrollbar-track { background: transparent !important; }
.itil-left-side::-webkit-scrollbar-thumb,
.itil-right-side::-webkit-scrollbar-thumb { background: #ddd !important; border-radius: 4px !important; }

/* ════════════════════════════════════
   TIMELINE BUBBLES
   ════════════════════════════════════ */

.itil-timeline {
    padding: 8px 8px 16px !important;
    width: 100% !important;
}

.itil-timeline .timeline-item {
    width: 100% !important;
    max-width: 100% !important;
    margin-bottom: 10px !important;
}

.itil-timeline .timeline-item .timeline-content {
    border-radius: 10px !important;
    box-shadow: none !important;
    margin-bottom: 0 !important;
}

.itil-timeline .timeline-item.ITILContent .timeline-content {
    background: #ffffff !important;
    border: 0.5px solid #ddd !important;
    border-top: 3px solid #185FA5 !important;
    border-radius: 0 10px 10px 10px !important;
}

.itil-timeline .timeline-item.ITILFollowup .timeline-content.t-left {
    background: #dbeafe !important;
    border: 1px solid #93c5fd !important;
    border-top: 2px solid #378ADD !important;
    border-radius: 0 10px 10px 10px !important;
}

.itil-timeline .timeline-item.ITILFollowup .timeline-content.t-right {
    background: #E1F5EE !important;
    border: 1px solid #9FE1CB !important;
    border-top: 2px solid #1D9E75 !important;
    border-radius: 10px 0 10px 10px !important;
}

.itil-timeline .timeline-item.private .timeline-content {
    background: #F3F0FF !important;
    border: 0.5px solid #C4B8F5 !important;
    border-left: 3px solid #7F77DD !important;
    border-radius: 0 10px 10px 0 !important;
}

.itil-timeline .timeline-item.TicketTask .timeline-content {
    background: #FAEEDA !important;
    border: 0.5px solid #FAC775 !important;
    border-left: 3px solid #BA7517 !important;
    border-radius: 0 10px 10px 0 !important;
}

.itil-timeline .timeline-item.ITILSolution .timeline-content,
.itil-timeline .timeline-item.itilsolution .timeline-content {
    background: #EAF3DE !important;
    border: 0.5px solid #C0DD97 !important;
    border-left: 3px solid #3B6D11 !important;
    border-radius: 0 10px 10px 0 !important;
}

.itil-timeline .timeline-header .badge {
    font-size: 11px !important;
    font-weight: 400 !important;
    background: transparent !important;
    color: #aaa !important;
    padding: 0 !important;
}

.itil-timeline .user-part .avatar.avatar-md {
    width: 36px !important;
    height: 36px !important;
    border-radius: 50% !important;
    font-size: 12px !important;
    font-weight: 500 !important;
    background: #E6F1FB !important;
    color: #0C447C !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    overflow: hidden !important;
    border: 0.5px solid #B5D4F4 !important;
}

.itil-timeline .timeline-content .read-only-content img.signature-img { display: none !important; }
.itil-timeline .timeline-content blockquote { display: none !important; }
.itil-timeline .timeline-content .card-body { padding: 10px 14px !important; }

/* ════════════════════════════════════
   MISC
   ════════════════════════════════════ */

.select2-container--open { z-index: 99999 !important; }


/* ── Long email expand/collapse ── */
.itil-timeline .rich_text_container .long_text {
    max-height: 350px !important;
    overflow: hidden !important;
    position: relative !important;
}

.itil-timeline .rich_text_container .long_text.expanded {
    max-height: none !important;
    overflow: visible !important;
}

.zd-expand-btn {
    display: block;
    text-align: center;
    font-size: 11px;
    color: #185FA5;
    cursor: pointer;
    padding: 6px 0;
    margin-top: 4px;
    border-top: 0.5px solid #e0e0e0;
}

.zd-expand-btn:hover {
    text-decoration: underline;
    background: #f5f9ff;
}